Frequently Asked Questions
Imaging Software & Platform Training Related Questions, Answered Here, for You
When will I have access to recieve EPICA™ Support?
Support is always provided by a LIVE, Qualified Technician* Our Technicians can Sync-Up with your device remotely to help you through any issue, or even assist with running an exam .
*(Available 24/7 for Emergencies and during normal office hours four Routine Assistance.)
What Kind of Consultations Does EPICA™ Offer?
We provide our EPICA™ Customers the ability to consult with an expert who specializes in your Platforms usage, for both specialized & difficult applications.
What is your EPICARE™ Warranty Program?
Your Platform will include 12 months of EPICARE™ Complimentary Support. EPICARE™ Renewal is available at an annual rate*.
By backing-you-up with our comprehensive, end-to-end Service and Support experience Program; it enables our Warranty to work the way it should, for You.
*(Rates are subject to change.)
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How-To Platform Essentials [ Independent Study ]
2 hr
Customer Bundle*