Frequently Asked Questions

Imaging Software & Platform Training Related Questions, Answered Here, for You

When will I have access to recieve EPICA™ Support?

Support is always provided by a LIVE, Qualified Technician* Our Technicians can Sync-Up with your device remotely to help you through any issue, or even assist with running an exam .    

*(Available 24/7 for Emergencies and during normal office hours four Routine Assistance.)

What Kind of Consultations Does EPICA™ Offer?

We provide our EPICA™ Customers the ability to consult with an expert who specializes in your Platforms usage, for both specialized & difficult applications.

What is your EPICARE™ Warranty Program?

Your Platform will include 12 months of EPICARE™ Complimentary Support. EPICARE™ Renewal is available at an annual rate*. 

By backing-you-up with our comprehensive, end-to-end Service and Support experience Program; it enables our Warranty to work the way it should, for You.    

*(Rates are subject to change.)

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